In 1998, you'd call a customer service hotline and get some moron in a call center who couldn't pass a GED test. In 2003, you'd call the same hotline and get some moron in a call center in India who couldn't pass an English test. In the Year of Our Lord 2009, you get a piece-of-shit automated system that couldn't pass a Turing test, replete with piece-of-shit voice recognition software written by the idiot from 2003. Save us, Christian Bale.RATING: Brave new world%
(Image from www.pcdistrict.com.)
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6 comments:
Automated phone systems put idiots out of their jobs. Robots are wrecking our economy!
Someone alert Skynet.
If the terminators are as dumb as ATT's or USPS's phone systems, I imagine they'll be too busy walking in circles and bumping into each other to take over the world.
The one exception I've found is Apple. For example, last week I ordered an exciting new wireless router. Then today I tracked my package and the post office claims to have delivered it two days ago. Since they obviously did not deliver it two days ago, I called Apple to find out what was up. I waited on hold for one minute and then a real, live, human being who was clearly an American answered. Within five minutes she had a new one on it's way to me, without me having any kind of hard time or being accused of trying to score an extra router. Woohoo! Can you only imagine how this would have gone down with Dell? I don't even want to know.
Oh, and I should revise to say that I had to tell the automated machine what I wanted before waiting for one minute on hold for a human being.
Apparently if you act really angry and scream at Apple's voice recognition software, it will bump you ahead in the queue. We've had times where Apple has kept us on the phone for 2 1/2 hours, and other times where they've shipped us 3 separate printers and left them all on our front step overnight in -40 degree weather, so we don't usually have to pretend to be mad.
if you just push the zero button on yr phone a bunch of times they usually transfer you to a operator also there are usually more spanish speaking operators then english speaking ones so if you put into your phone that you speak spanish they transfer you quicker and most of the spanish operators also speak english so it works out hth
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